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Position Description

In order to be considered, please apply here: First Federal Bank

Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

ESSENTIAL FUNCTIONS:

• Desire and passion to keep growing personally and professionally while building and maintaining the branch portfolio.
• Seizes opportunities to make recommendations for improvements in products and services. Has the aptitude to take action on suggestions given based on input from employees and coworkers.
• Acts with customers in mind. Develops and nurtures positive relationships with internal and external customers; building mutual trust and respect.
• Enjoys working hard; is action oriented with a positive and innovative attitude.
• Possesses the willingness and ability to embrace change.
• Creates an environment in which people want to do their best. Empowers others and can confidently delegate tasks and decisions.
• Consistently provides positive, direct, and actionable feedback. Is easy to approach and talk to. Takes time to put others at ease. Is a good listener, easily builds rapport and is empathetic to the needs of others.
• Frequently is involved in problem solving, supervising, organizing, decision making, interpreting data, communicating, coaching, and customer service.
• Quickly determines what will help or hinder accomplishing a goal. Possesses the ability to redirect customers to other service areas to eliminate roadblocks and increase service level and customer service experience for all customers.

TEAM MEMBER RESPONSIBILITIES

• Focus on developing and coaching staff in relationship management skills.
• Ensure staff is consistently updating and reviewing the customer profile.
• Jointly conduct periodic pre-call planning sessions with each team member.
• Perform staff observations of customer interactions including phone conversations and voice messages.
• Conduct assigned coaching sessions with each team member monthly.
• Schedule time for team members to make onboarding and outreach calls monthly.
• Strong communication skills including speaking to small or large groups whether inside or outside the organization.
• Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying and Microsoft® applications including word, excel, power point, outlook and accessories.
• Implements a culture of building the bank on relationships.
• Provides challenging and stretching task and assignments; holds frequent development discussions, is aware of each direct reports' career goals
• Knowledgeable of bank products, services, business practices, trends, and information affecting industries. Mindful of competition and aware of current strategies and tactics in the marketplace.
• This is a FLSA exempt position whose primary duty is managing their branch sales staff.
• Provides the best service to our customers with innovative and creative solutions.
• Extended hours sitting and performing computer tasks may be required.

• Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

PREFERRED EDUCATION AND EXPERIENCE

• Certification or higher secondary degree in a similar or related field of study
• 2 years previous retail bank management
• Extended hours sitting and performing computer tasks may be required.

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

E - Verify Employer

In order to be considered, please apply here: First Federal Bank