DUTIES AND RESPONSIBILITIES:
• Serve as an essential point of contact for the IT Service Desk assuring proper Responsiveness to customers;
• Provide Reliability by answering queue calls within departmental goals and providing the first level of IT support to system end-users;
• Support the appropriate access for end-users including the maintenance of Windows Active Directory accounts;
• Identify, troubleshoot, and resolve hardware, software and network-related problems encountered by system end-users;
• Perform hardware repair for equipment and peripherals that are not covered by third-party vendor maintenance agreements;
• Coordinate timely repair of equipment covered by third-party vendor maintenance agreements;
• Participate in technology management projects to deliver Tangibles, including but not limited to configuring and deploying end-user PC desktop hardware, software, and peripherals;
• Perform other duties as assigned to support IT initiatives;
• Adhere to IT department strategies, processes, policies and procedures;
• Demonstrate accuracy, thoroughness, quality and orderliness in performing work assignments;
• Log all support interactions in the ticketing system and provide Assurance that resolutions are completed timely to meet current SLAs;
• Provides the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:
• Minimum 6 months to 1 year of related IT Service Desk support work experience and/or Associates, Bachelors or Technical Institute certificate/degree in Computer Science, Information Systems or related field;
• Must be knowledgeable of Microsoft Windows OS and Microsoft Office products;
• Good oral and written communication skills, problem solving and decision making ability;
• Ability to deal with a wide variety of customers and provide Empathy while listening to and understanding inquiries about issues, then explain corrective procedures to non-technical end-users;
• Ability to handle changing priorities and make a valuable contributions to team objectives;
• Must interact professionally with other employees, customers and suppliers;
• Extended hours sitting and performing computer tasks may be required.

Bilingual candidates encouraged to apply.

Equal Opportunity Employer / Vet / Disability

E-Verify Employer

To apply to this job, please visit: https://firstfederalbankemployment.hirecentric.com/jobs/218232.html